Refund policy


RETURN & REFUND POLICIES

Last updated: September 10, 2026

Thank you for shopping at The Hudson Maker. We take immense pride in our craftsmanship and want you to be completely satisfied with your purchase. Because our items are meticulously handcrafted, unique, and one-of-a-kind, we handle returns and refunds according to the policies outlined below.

1. Return Window

We offer a 10-day return window. You have 10 days after receiving your physical item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags (if applicable), and in its original packaging. You will also need the receipt or proof of purchase.

2. Non-Returnable & Final Sale Items
Certain types of items cannot be returned due to their custom nature or hygiene standards:
  • One-of-a-Kind Artwork & Custom Commissions: Any custom-made artwork, custom-designed purses, or personalized items are final sale and cannot be returned or refunded unless they arrive damaged.
  • Personal Care Products: For hygiene and safety reasons, we cannot accept returns on personal bath and body products once they have been opened or unsealed.
  • Sale Items & Gift Cards: Items purchased on markdown, clearance, or digital gift cards are final sale.
3. Wax Melt Scent Exchanges
We want you to love the fragrance in your home! If you purchase a package of wax melts and find that the scent isn't quite what you expected, you may exchange it for a different scent from our available collection under the following conditions:
  • Condition of the Product: To be eligible for a scent exchange, the wax melts must be completely unburned, unused, and still in their original, undamaged packaging. We cannot accept exchanges for wax melts that have been broken into pieces or melted.
  • How to Request a Scent Exchange: Email us at amandahudson@thehudsonmaker.com within your eligible 10-day window. State your original order number and the alternative scent you would like to receive.
  • Shipping for Exchanges: Customers are responsible for the return shipping costs to send the original scent back to us. Once we receive and inspect the unburned product, we will ship out your new choice.
4. Damages and Product Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Because our physical products are individually made by hand, minor variations in texture, color, and finish are natural characteristics of one-of-a-kind goods and are not considered defects. However, if your item is genuinely broken or structurally compromised during transit, please email us a photo of the damage so we can evaluate the issue and make it right.


5. How to Start a Return
To start a return, you can contact us at amandahudsdon@thehudsonmaker.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Note: Unless the return is due to a shipping error or transit damage, customers are responsible for the cost of return shipping.

6. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.